Latest posts | Feed | By Mark Brownlow
But Can They Write Email to Customers?
Interesting article with advice for companies looking to hire customer service agents. Since so much customer service now means answering email, it suggests your staff should have both small- and big-picture writing skills. Or in a nutshell, can they write and can they answer the question?
Although, frankly speaking, I simply refuse to believe that an ability to write normal sentences and answer a question should count as some kind of special skill. But based on my own customer experiences, it apparently is (and a rare one to boot).
Interesting article with advice for companies looking to hire customer service agents. Since so much customer service now means answering email, it suggests your staff should have both small- and big-picture writing skills. Or in a nutshell, can they write and can they answer the question?
Although, frankly speaking, I simply refuse to believe that an ability to write normal sentences and answer a question should count as some kind of special skill. But based on my own customer experiences, it apparently is (and a rare one to boot).
Permalink | July 29, 2003 |
0 comment(s)
Get posts like this: as an RSS feed | biweekly email | via Twitter
Get posts like this: as an RSS feed | biweekly email | via Twitter
0 Comments:
Comments closed for this post
