Latest posts | Feed | By Mark Brownlow on July 29, 2003
But Can They Write Email to Customers?
Interesting article with advice for companies looking to hire customer service agents. Since so much customer service now means answering email, it suggests your staff should have both small- and big-picture writing skills. Or in a nutshell, can they write and can they answer the question?
Although, frankly speaking, I simply refuse to believe that an ability to write normal sentences and answer a question should count as some kind of special skill. But based on my own customer experiences, it apparently is (and a rare one to boot).
Interesting article with advice for companies looking to hire customer service agents. Since so much customer service now means answering email, it suggests your staff should have both small- and big-picture writing skills. Or in a nutshell, can they write and can they answer the question?
Although, frankly speaking, I simply refuse to believe that an ability to write normal sentences and answer a question should count as some kind of special skill. But based on my own customer experiences, it apparently is (and a rare one to boot).
[This post brought to you by Campaigner Email Marketing]
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