Latest posts | Feed | By Mark Brownlow on June 22, 2005

(Case study) Arizona Uses E-Zine to Pave Way for Road
Anyone doubting the power of email take heed of this look at how the Arizona Department of Transportation uses an email newsletter as a tool for communicating with (and building a consensus among) the various parties involved in a major new road project.

The discussion about using the e-newsletter as a tool for building trust is particularly relevant to more commercial retention email efforts.

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