Latest posts | Feed | By Mark Brownlow on October 18, 2005

(E-newsletters) The Art and Science of E-Zines
An interview with BeTuitive's Todd Smart in which he outlines the business case for newsletters before exploring various key features of a successful email newsletter strategy: content, design, tracking, and format.

His comments on content, in particular, contain crucial insights for anybody publishing their own newsletter for customer retention purposes.

Repeat the mantra... "it's about them, not us."

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