Latest posts | Feed | By Mark Brownlow on October 18, 2005
An interview with BeTuitive's Todd Smart in which he outlines the business case for newsletters before exploring various key features of a successful email newsletter strategy: content, design, tracking, and format.
His comments on content, in particular, contain crucial insights for anybody publishing their own newsletter for customer retention purposes.
Repeat the mantra... "it's about them, not us."
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