Er...no, actually I don't want your newsletter

Latest posts | Feed | By Mark Brownlow on January 23, 2007

I subscribe to a couple of marketing newsletters from an online publisher with a focus on marketing (the irony!). Today they decided to sign me up to another one. On a completely different subject.

Did permission email suddenly go out of fashion?

I don't get it. Why did they do this? Because I'm sure that the outcome is a bunch of people like me, who are now plainly irritated with them. And another bunch who don't bother to unsubscribe, but just filter out, delete or "this is spam" the new newsletter. With all the list quality and deliverability problems associated with that.

How is that better than announcing the new email to subscribers and asking people to sign-up if they are interested?

The hugely pragmatic among you may argue that it's the only way to start a new list off with a decent number of subscribers. To which I say...flashing light...short-term thinking...get over the list size obsession! And anyway, there are other ways to get current subscribers interested in new email offerings without taking the "opt-out only" route.

Plus I could even kind of reluctantly accept the pragmatic list-building argument if the new newsletter was perfectly relevant (though how can you ever know that to be true?)

But just because I like articles on email marketing, I don't see how that qualifies me to want to read about "Jason's love affair with his Apple iBook G4."

Others may play the "but you have a long-term relationship with the publisher that is deep enough to make such opt-out approaches acceptable" card.

No I don't. We don't send each other Valentine cards. We don't go for a beer together at the weekend. They didn't give me a call when my cat died. Just because we use the word relationship doesn't make it a real one.

The only thing keeping me in the flock is that I love (in the platonic sense) two of their email marketing columnists, and I don't want to do without them.

This "assumed permission" approach is a hair's breadth away from what many people would call spam. I've written on it before, as have others in the blogosphere (Tom O'Leary, Hendry Lee.)

I cordially invite anyone to use the comments to present a cogent argument in favor of this approach to email marketing. I am quite willing to change my opinion if the facts demand it. But right now, I don't get it.

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3 Comments:

I received the same email, and was a little confused, especially since I had received a similar email about a week earlier from the same people asking me to opt-in to a new newsletter.

(Actually I complained about it in my blog, because they wanted me to sign in to subscribe, and I couldn't remember my sign in info, but that's a whole other story)

The strange thing about it was this one, asking only for an opt out is not really relevant to my interests/other subscriptions, where the other one (asking me to subscribe) was very relevant - I probably wouldn't have minded if they just asked me to opt out!

Not sure what's going on here...
By Blogger Kelly Rusk, on 24 January, 2007  
 

I have received similar email subscriptions. My question is regarding Law and "Free Trials". Say you had a email marketer send you an offer you had to buy, which you do. Then on your next Credit Card statement you notice 2 charges you don't recognize.
Come to find out when you purchased that product you had to have you unknowingly got signed up for 2 "Free Trials". Which after 10-30 days of Free bliss, charged you anywhere from $25 - $70.
What type of notification does the marketer need to use to make this legal and not deceptive. Do the potential clients need to "Opt-in" to these offers or at least know they should "opt-out"?

thanks
By Anonymous Anonymous, on 17 January, 2008  
 

Unfortunately, not a question I can answer. That sounds more like an issue involving e-commerce and marketing law, which varies from region to region and which I know very little about. Sorry!
By Blogger Mark Brownlow - Email Marketing Reports, on 17 January, 2008  
 

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